Coronis Health Has Become A Valued Partner in Our Billing Operation
  • $1.6M+

    Decrease in A/R

  • 28%

    Increased Insurance Collections

  • 55

    Accounts Closed Per Day

Situation

We initially reached out to Coronis Health to supplement our in-house billing staff because qualified medical billing and collection staff in our semi-rural area are in great demand. We cannot always compete with the compensation demanded by experienced staff, so we usually hire someone new to the industry, train them, and then lose them to one of the big hospitals or group practices in Asheville. As a result, our billing staff is perpetually undertrained, and our AR over 90 days had begun to grow like mold in these damp mountains.

Testimonials

“Coronis Health has become a valued partner in our billing operation.”

– FQHC, Hendersonville, NC

Solution

Coronis Health has become a valued partner in our billing operation. We only started our partnership in February 2020, barely 3 weeks before the COVID emergency was declared. We had a couple of minor hiccups related to COVID, but nothing that was within either Coronis Health or our control. With the state of emergency, we directed all of our administrative personnel to work remotely. We were forced, really, to develop systems and processes for remote supervision, communication, motivation, and direction of our staff. By developing those internal processes, the work we do with Coronis Health is now seamless. They fit right into our new overall workflow with no disruption.

Results

Coronis Health offers experienced, often more qualified, professional staff at affordable rates. Additionally, they guarantee a minimum level of productivity and are very focused on our ROI and the quality of their work. Within 4 months or so, they helped us reduce our over 90 commercial insurance AR from $2 million to less than $400K, and cleared a denials backlog that was just over a year old. We’ve increased our commercial insurance collections dollars by more than 28% since partnering with Coronis Health. Their weekly meetings are fast and productive. Their training methods are very effective. And most impressive to us is the fact that their staff will do exactly what you ask them to do without questioning or editorializing or complaining about it.Our Ambitious Goal

We started the rebill project with a 90- day timeline, based on the 8 representatives working 35 accounts per day. Our team exceeded that expectation and rebilled all of the claims in 2 months’ time. We averaged close to 55 accounts per day which is a stellar production number. In addition, we also promised an AR Surge to help GRMC get extra money in the door before the end of their fiscal year in June 2021. Our team exceeded the collection goal with a record month! sure where the disconnect could be contact Coronis Health and allow us to do a free financial health check to review your coding, processes, and systems in place to ensure you optimize all aspects.

Don’t be afraid of change because your clinicians are satisfied with their processes, we can work to keep those processes while optimizing your revenue.

Ready At A Moment’s Notice

We were prepared to deploy additional FTE’s and develop a work plan when the facility was overwhelmed and needed help. Because we had a good, cohesive working relationship with the client, we were able to deploy this quickly. They trusted that we would deliver and complete this great undertaking of rebilling over 7,000 claims. The RCM leadership team developed a workflow/handoff diagram reflecting the process of how work is coordinated between the Coronis team and the GRMC team. What made us successful in mitigating the inventory is compiling a full roster of the FTE’s we have assigned to the account. The workflow reflected the owners of each process in our scope of work while outlining the steps involved in the communication process between our team and the GRMC team. This was a true SUCCESS story and Coronis continues to be a great RCM/Coding partner.

  • $1.6M+

    Decrease in A/R

  • 28%

    Increased Insurance Collections

  • 55

    Accounts Closed Per Day