Boosts Revenue for FQHC in Remote Work Environment

This case study explores how Coronis Health partnered with a federally qualified health center (FQHC)
to improve billing efficiency and collections, achieving significant financial gains despite challenges.

This FQHC faced several challenges with their billing process.

Staffing Shortage: The FQHC struggled to attract and retain qualified billing personnel due to their location and compensation limitations.

Inexperienced Staff: Frequent staff turnover resulted in an undertrained billing team and rising AR over 90 days.

COVID-19 Disruption: The pandemic necessitated a sudden transition to remote work, posing additional challenges.

Coronis Health implemented a comprehensive strategy:

Supplemented In-House Team: Provided experienced RCM professionals to bridge the staffing gap and bolster billing expertise.

Remote Work Integration: Developed robust systems and processes for effective collaboration, supervision, communication and staff management in a remote setting.

Prioritized ROI and Quality: Focused on maximizing the FQHC’s return on investment while maintaining high-quality work standards in medical billing.

AR Reduction and Denial Management: Aggressively reduced over 90-day AR and successfully cleared a backlog of denials to improve cash flow.

Regular Communication: Maintained open communication through weekly meetings to ensure smooth collaboration and address any concerns.

Coronis Health’s comprehensive strategy delivered remarkable results for this FQHC:

Reduced AR: Coronis achieved a dramatic reduction in over 90-day AR, minimizing outstanding balances.

Cleared Denial Backlog: Resolved a year-old backlog of denials, improving cash flow.

Increased Collections: Revenue surged by over 28% due to Coronis’ effective collection strategy.

Efficient Collaboration: Weekly meetings fostered a strong partnership between Coronis and the FQHC.