SMS Policy

I.         Scope

This policy applies to Coronis Health, LLC and all of its affiliated entities and subsidiaries and governs the use of Short Message Service (SMS) texting by Coronis Health, LLC for communicating with FirstAnesthesia clients regarding account-related matters.

II.         Purpose

The purpose of this policy is to establish guidelines for the appropriate and responsible use of SMS texting to communicate important account-related information to our clients/customers while ensuring compliance with applicable regulations and standards.

By adhering to this policy and procedure, Coronis Health, LLC aims to ensure transparent and effective communication with clients/customers while respecting their privacy and preferences regarding SMS messaging.

III.         Policy

By providing a mobile number and opting-in, clients give Coronis Health, LLC permission to send account-related text messages in conjunction with the services they have requested.

Ownership and Permission

• By providing us with your mobile number and opting-in, you agree you have ownership rights or permission to use the number given to us.

Message Frequency and Charges:

• The number of messages sent will vary depending on account activity.
• Message and data rates may apply as per your wireless carrier’s terms and conditions.

Opt-Out Options:

• To opt-out of receiving SMS messages, text STOP to 95063 or text STOP to any text message we send you.
• An opt-out confirmation message will be sent back to you upon successful opt-out.

Support Assistance:

• To request support or assistance, text HELP to 95063 or email us at info@coronishealth.com.

Carrier Liability:

• Wireless carriers are not liable for undelivered or delayed messages.

* The above policy statement is posted on https://coronishealth.com/sms-policy for clients to acknowledge when opting-in to FirstAnesthesia SMS messaging.

IIII.         Procedure

Obtaining Consent:

• Obtain explicit consent from clients/customers before sending any account-related SMS messages.
• Clearly communicate the purpose of the messages and the frequency of communication.

Opt-In Process:

• Provide clients/customers with a clear opt-in mechanism, such as checking a box or sending a specific keyword via SMS.

Message Content:

• Ensure that all SMS messages sent are relevant to the client/customer’s account and adhere to the agreed-upon frequency.

Opt-Out Mechanism:

• Provide clear instructions on how clients/customers can opt-out of receiving SMS messages.
• Honor opt-out requests promptly.

Support Requests:

• Respond promptly to support requests received via SMS or email, providing necessary assistance to resolve any issues or queries.

Monitoring and Compliance:

• Regularly monitor SMS communications to ensure compliance with this policy and relevant regulations.
• Periodically review and update the policy and procedures to reflect changes in business practices or regulatory requirements.