Best Practices for Patient Collections

The patient is contacted by email prior to their follow-up appointment to inform them they have a balance; this should be collected in the office.

• 2 statements are sent to the patient.
• Email is sent as a final attempt.
• If the balance is over $1,000, a call is placed as a final attempt.
• Send client for approval.
• Approved accounts are forwarded to the collection agency.