Lauren P. Ballew, MHA, CMPE – COO

As Chief Operating Officer, Lauren directs the overall business for MSOC Health including revenue cycle operations and client services. Her close working relationships with MSOC team members, clients, and vendors allow her to identify opportunities for process improvements, minimize administrative burdens, and keep a strong focus on inclusive communication to engage all key stakeholders. Lauren wows clients by keeping her talented staff engaged in pushing the envelope of technology use, analytics, and customer service in an industry that tends to lag behind others in business process advancements.

Lauren decided to pursue a career in healthcare administration after spending a few years in the advertising industry. As she started working in revenue cycle services, she saw that the healthcare industry was a rich opportunity to help others while carving out her professional niche in operations. Her passion for operations has grown over the years from specializing in onboarding practices for revenue cycle services to later taking on more responsibility as Director of Operations for MSOC. She enjoys the challenge of providing customized service to meet the needs of each unique practice while maintaining internal process standards that drive high-quality outcomes.

Lauren earned her Masters in Healthcare Administration from UNC-Chapel Hill, as well as her BS in Business Administration. She has achieved board certification (CMPE) from the American College of Medical Practice Executives and is an active member of the North Carolina Medical Group Management Association, serving as Blue Cross and Blue Shield Committee Chair and as a member of the leadership council. When she’s not solving healthcare business operations problems, she enjoys spending time with her husband and two children.