Coronis Health, Laboratory & Pathology

Customer Service

Coronis Health offers high-touch service to enhance your customers' experience.

At Coronis Health, our highly trained billing and claims experts specialize in billing follow-up and collections. Part of our success is due to the attention we give to the selection and development of skilled professionals who are focused on delivering a high level of customer service to our laboratory clients and their patients. Our patient-centric focus and in-depth understanding of the laboratory business results in higher recovery rates.

We also provide our customer service staff with the technology tools necessary to efficiently maximize collections in an efficient and courteous manner. We realize every laboratory has unique financial objectives and a commitment to its patient community. Our billing strategies are tailored to meet each client’s specific operating needs and offer the most positive customer service experience.

To ensure this high level of quality, Coronis Health monitors each representatives’ patient interactions in a weekly audit. We also monitor several key service indicators weekly, such as the average time to answer a customer call as well as the number of calls per hour. By tracking these indicators, Coronis Health is constantly able to adjust staffing to meet the demands of patients and clients.