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patient satisfaction Blog posts

October 22, 2019
by Simon Hughes

5 ways to better engage patients by outsourcing medical billing

With the ubiquity of social media and the ease of global connected-ness, it’s easy to think that long wait times are not a nuisance to patients. After all, the vast majority of people these days seem content spending time with their smartphones, tablets, and other devices.

October 22, 2019
by Simon Hughes

How to handle medical billing patient phone calls

Medical billers must have a comprehensive knowledge of various aspects of physician practice management. They must know billing and coding as well as explain the costs of medical treatment to a patient in person. They must also know Medicare/Medicaid regulations, HIPAA, and other complex state/federal guidelines, insurance requirements, and more.

October 4, 2019
by Simon Hughes

3 steps to simplify patient payments

These days, it is both easier and more difficult for patients to pay their medical bills.

October 4, 2019
by Simon Hughes

5 ways to encourage patients to come back to your practice

To make your practice grow you need to have more patients, while making sure the existing ones keep coming back. The increasing competition practices face in the healthcare industry has made things tough, but not impossible. Your practice needs both new patients and retention of existing ones.

October 4, 2019
by Simon Hughes

Can you put a price on patient relationships?

Let’s face it—today’s patients are flighty. They’re significantly more likely to switch practices than patients of just a few decades ago. In fact, experts estimate that one in three medical patients will leave their current provider within the next couple of years. A surprisingly large number of these are not switching due to insurance change or a […]

October 3, 2019
by Simon Hughes

Credentialing: More than applications and checklists

Think back to 2015 when the healthcare community frantically prepared for the implementation of ICD-10 and try to remember how many workshops, meetings, training sessions and vendor calls you had to participate in. It was all a bit overwhelming, wasn’t it? Well, credentialing and network management are replacing ICD-10 at the top of our list […]

October 3, 2019
by Simon Hughes

Graying doctors, patients to fuel 122K physician shortage by 2032

The United States could be short nearly 122,000 physicians by 2032, according to a new report from the Association of American Medical Colleges, with rural and under-served areas hit hardest. Primary care will fall short between 21,100 and 55,200 physicians and specialist care will be lacking between 24,800 and 65,800 doctors.

October 3, 2019
by Simon Hughes

Security risk assessments – why you need it and how to get it done

The HIPAA Security Risk Assessment (also called Security Risk Analysis or SRA) is perhaps the most misunderstood, yet arguably the most important component of HIPAA compliance in your practice. The SRA is the cornerstone of your HIPAA program and will be requested by CMS in the event of a Meaningful Use audit.

October 1, 2019
by Simon Hughes

Vaccines that don’t need refrigeration could save a ton of lives

Vaccination is one of the biggest public health triumphs of our era, the rise of anti-vaxxers in rich countries notwithstanding. Globally, 85 percent of 1-year-olds have been vaccinated — usually for diphtheria, whooping cough, tetanus, polio, measles, and hepatitis B. That’s a huge deal; it has saved millions of lives and been one of the […]

October 1, 2019
by Simon Hughes

Automatic appointment reminders by text, phone or email

Reducing your staff hours spent confirming appointments has never been so easy! Moreover, an electronic copy of every email can prove your patient received and read his or her reminder.