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Patient Experience Blog posts

October 4, 2019
by Simon Hughes

CMS looking to define enforcement for its hospital price transparency rule

Now that hospitals are required to post chargemaster data online for patients to access, the Centers for Medicare & Medicaid Services is exploring the most effective ways to make sure providers comply with the rules.

October 3, 2019
by Simon Hughes

Consumers care about both clinical and ‘patient experience’ ratings to choose primary care doctors

Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study.

October 3, 2019
by Simon Hughes

Drawing inspiration from Apple to reshape provider, patient experience

Patients walking in the front door of the University of Minnesota Health Clinics and Surgery Center in Minneapolis may do a double take, thinking instead that they’ve entered an Apple store.

October 3, 2019
by Simon Hughes

Growing, aging population straining primary care, report shows

October 3, 2019
by Simon Hughes

Healthcare price transparency tools seldom used, study finds; more reminders, marketing needed

Price transparency tools have been gaining in popularity among providers, the idea being that they can reduce medical spending by allowing consumers access to pricing data — which in turn lets them shop around for less expensive services. A new study published in Sage Journals, however, found that few consumers actually use these tools.

October 3, 2019
by Simon Hughes

How to attract patients to your blog or website

Having trouble attracting patients and prospective patients to your blog, website, or social media? The problem could be the content on your site.

October 3, 2019
by Simon Hughes

How to market to millennial patients

Millennials have a completely different set of expectations than prior generations when it comes to engaging with the world around them. They are the digital natives and, as such, are used to interacting with their social networks, accessing services, and having the world’s knowledge all at their fingertips.

October 3, 2019
by Simon Hughes

How virtual reality is taking dementia patients back to the future

In a comfortable armchair, glass of sherry at her side, Elspeth Ford is getting to grips with her 3D goggles. “Maybe I’ll go another other way now,” she says, looking left, right, up, down. She breaks into a cheery rendition of the Lambeth Walk.

October 3, 2019
by Simon Hughes

Patient portals: Build them well and they will come

Let’s face it, there will always be a segment of your patient population that just isn’t interested in using a patient portal. But with so much of life now conducted online, the good news is that robust design and usefulness will engage most patients.

October 3, 2019
by Simon Hughes

Patient transport: Using Lyft, Uber reduces wait times, boosts care access, saves money

Millions of Medicaid and Medicare patients have trouble getting transportation to and from nonemergency medical appointments each year, potentially exacerbating chronic conditions and leading to higher healthcare costs down the road. But pilot programs show that partnerships with ride-hailing programs such as Lyft and Uber could provide a cost-effective solution to transportation barriers.