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Patient Experience Blog posts

March 18, 2020
by Simon Hughes

Telehealth Fact Sheet

February 26, 2020
by Simon Hughes

10 Key traits of a medical billing partner

 

January 29, 2020
by Simon Hughes

Why physicians are concerned about public access to medicare payment data

October 22, 2019
by Simon Hughes

5 ways to better engage patients by outsourcing medical billing

With the ubiquity of social media and the ease of global connected-ness, it’s easy to think that long wait times are not a nuisance to patients. After all, the vast majority of people these days seem content spending time with their smartphones, tablets, and other devices.

October 4, 2019
by Simon Hughes

Can you put a price on patient relationships?

Let’s face it—today’s patients are flighty. They’re significantly more likely to switch practices than patients of just a few decades ago. In fact, experts estimate that one in three medical patients will leave their current provider within the next couple of years. A surprisingly large number of these are not switching due to insurance change or a […]

October 4, 2019
by Simon Hughes

CMS looking to define enforcement for its hospital price transparency rule

Now that hospitals are required to post chargemaster data online for patients to access, the Centers for Medicare & Medicaid Services is exploring the most effective ways to make sure providers comply with the rules.

October 3, 2019
by Simon Hughes

Consumers care about both clinical and ‘patient experience’ ratings to choose primary care doctors

Patients pay equal attention to online ratings that measure a physician’s clinical ability as well as those that measure the patient experience, according to a new study.

October 3, 2019
by Simon Hughes

Drawing inspiration from Apple to reshape provider, patient experience

Patients walking in the front door of the University of Minnesota Health Clinics and Surgery Center in Minneapolis may do a double take, thinking instead that they’ve entered an Apple store.

October 3, 2019
by Simon Hughes

Growing, aging population straining primary care, report shows

October 3, 2019
by Simon Hughes

Healthcare price transparency tools seldom used, study finds; more reminders, marketing needed

Price transparency tools have been gaining in popularity among providers, the idea being that they can reduce medical spending by allowing consumers access to pricing data — which in turn lets them shop around for less expensive services. A new study published in Sage Journals, however, found that few consumers actually use these tools.