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customer service Blog posts

July 11, 2019
by Simon Hughes

Key items to include in your patient financial policy

A patient financial policy is a crucial step in the patient revenue cycle. It is an opportunity for a practice to communicate their financial expectations to the patient as well as document the patient’s understanding.

July 10, 2019
by Simon Hughes

Best Practices To Addressing Patient Responsibility


May 29, 2019
by Simon Hughes

Customer service satisfaction related to insurance

For healthcare providers, customer service is a key business driver for referrals and client acquisition.  Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big […]