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client services Blog posts

October 3, 2019
by Simon Hughes

Security risk assessments – why you need it and how to get it done

The HIPAA Security Risk Assessment (also called Security Risk Analysis or SRA) is perhaps the most misunderstood, yet arguably the most important component of HIPAA compliance in your practice. The SRA is the cornerstone of your HIPAA program and will be requested by CMS in the event of a Meaningful Use audit.

October 1, 2019
by Simon Hughes

13 advantages of outsourcing your medical billing

Despite what doctors learn in medical school about patient billing practices (i.e., keep it in-house), times are changing. Billing is now as complicated as anything else about the business of running a medical practice.

October 1, 2019
by Simon Hughes

Preparing practices for the future of value-based care

Are you prepared for the value-based health care model? It’s already here but it’s still 2-3 years away from being fully implemented, so now is the time to get prepared so that your practice and your staff are ahead of the game and ready to maximize profitability and sustain growth.

May 29, 2019
by Simon Hughes

Customer service satisfaction related to insurance

For healthcare providers, customer service is a key business driver for referrals and client acquisition.  Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of […]