Thanks to the healthcare environment’s shift toward a value-based system with more emphasis on quality metrics and patient satisfaction than ever before, the role of the practice manager is evolving as well, according to an article from Renal & Urology News.
“We will be looking at a broader way of bridging clinical and administrative functions,” said Laura Palmer, senior industry analyst of professional development for the Medical Group Management Association. “We should be trying to design systems that work across the board from technology, human interaction with staff and the exchange of information with patients and their whole support system.”
For example, patient satisfaction goes far beyond how much patients like their physicians, so managers must ensure that operations support a good experience with items such as telephone service, sufficient office hours and minimal wait times for appointments.
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