Patient Portal
FAQs
Q: I have insurance. Don’t they cover this?
A: Some insurance companies cover ambulance services, while others will only cover a portion of the charges. We cannot determine the exact coverage until we submit a claim to them. Please CLICK HERE to provide us with your insurance information using our secure website, and we will submit a request on your behalf. You may also call our toll free number at 1-(866)-624-0900 if you prefer to submit your insurance information over the phone, or fill out the back of the invoice with your information and return it to us by mail.
Q: I cannot afford my ambulance bill. Will you consider reducing this bill?
A: We understand that patients may have difficulty paying for their ambulance service, but we cannot reduce your bill. We do offer interest-free financing to allow you to pay your invoice over time. Please call our toll-free number 1-(866)-624-0900 for assistance in setting up your payment plan.
Q: I cannot afford my ambulance bill. Will you consider reducing this bill?
A: We understand that patients may have difficulty paying for their ambulance service, but we cannot reduce your bill. We do offer interest-free financing to allow you to pay your invoice over time. Please call our toll-free number 1-(866)-624-0900 for assistance in setting up your payment plan.
Q: I received a check from the insurance company made out to me/spouse. How do I use this to pay for my bill?
A: Sign the check over to the ambulance company and mail it to the address on your invoice. You also have the option to deposit the check from the insurance company into your account and then send full payment to us via check, money order, or credit card. In either case, please send a copy of your explanation of benefits from the insurance company, the tear-off portion of your invoice, and a check for any additional balance you may owe.
Q: I received a check from the insurance company, but it only covers a portion of my invoice. Will you accept this as payment in full?
A: You may have secondary insurance, which covers all or a portion of your remaining balance. If so, please CLICK HERE to submit your secondary insurance information, or call our toll-free number 1-(866)-624-0900 to submit your insurance information over the phone. If you do not have secondary insurance covering the balance of the bill, then the balance is your responsibility to pay.
Q: I want to provide my insurance information. How do I do that?
A: Please CLICK HERE to submit your insurance information using our secure website. You may also call our toll-free number 1-(866)-624-0900 to submit your information over the phone, or you may fill out the back of your invoice and mail it to us.
Q: What is the difference between a BLS and ALS emergency transport?
A: Basic Life Support (BLS) is an emergency transport provided by certified Emergency Medical Technicians (EMTs). Advanced Life Support (ALS) is provided when a patient is in a more critical condition. A paramedic is required to assist inpatient treatment before and during transport to the emergency facility.
Q: Why do you need my signature when I have Medicare?
A: Medicare requires that we have your signature as authorization to bill and accept payments on your behalf.