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$1.6M+
Decrease in A/R
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28%
Increased Insurance Collections
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55
Accounts Closed Per Day
HOW CORONIS HEALTH INCREASED AN FQHC'S INSURANCE COLLECTIONS BY 28% IN FOUR MONTHS
Situation
An FQHC reached out to Coronis Health to supplement their in-house billing staff because qualified medical billing and collection staff in their semi-rural area are in great demand. Because the FQHC couldn’t compete with the compensation demanded by experienced staff, they typically hired staff new to the industry.
Having inexperienced staff meant the client was forced to train them and then lose them to one of the larger hospitals or group practices in Asheville. As a result, their billing staff was perpetually undertrained, while their A/R remained over 90 days and had begun to grow like mold in damp mountains.
Testimonials
“Within four months or so, they helped us reduce our over 90 days commercial insurance A/R from $2 million to less than $400K and cleared a denials backlog that was just over a year old. We’ve increased our commercial insurance collections dollars by more than 28% since partnering with Coronis Health.”
Solution
Coronis Health became a valued partner in an FQHC client’s billing operations in February, barely three weeks before the COVID emergency was declared. With the state of emergency, the client directed their administrative personnel to work remotely. They were forced to develop systems and processes for remote supervision, communication, motivation, and direction of their staff. By developing those internal processes, the client seamlessly integrated with Coronis Health. Right away, Coronis guaranteed a minimum level of productivity that focused on the client’s ROI and the quality of their work.
Results
After four months, Coronis helped the FQHC reduce their 90+ day commercial insurance A/R from $2 million to less than $400K and cleared a year-old denials backlog. Coronis has even increased the client’s commercial insurance collections dollars by more than 28%. Coronis and the client regularly hold weekly meetings that are fast and productive. Their training methods are effective, and the client is impressed that Coronis’s staff will do exactly what they ask them to do without questioning, editorializing, or complaining about it.
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$1.6M+
Decrease in A/R
-
28%
Increased Insurance Collections
-
55
Accounts Closed Per Day
